Effective Date: Jul 21, 2023

This Privacy Policy outlines how M&S Hardie Pty Ltd ATF The Hardie Family Trust T/A HEDD, Hoistsafe, Container Twistlocks, or Container Hoardings (referred to as “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information in compliance with the Australian Privacy Act 1988 (Cth) and other applicable laws.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username and password if you create an account on our website.
Transaction Details: Information related to quotes, purchases, and payment methods.
Device Information: IP address, browser type, operating system, and other technical details when you visit our website.
Communication Records: Any correspondence between you and us, including emails or messages.

2. How We Collect Personal Information

We collect personal information in the following ways:

When you visit our website and browse products or request a quote.
When you contact us directly via phone, email, or through our website.
When you complete forms on our website (e.g., quote requests or account creation).
Through cookies and similar tracking technologies used on our website.

3. How We Use Your Information

We use your personal information for purposes including:

Processing your quotes, orders, and payments.
Communicating with you regarding your inquiries or transactions.
Providing customer support and resolving issues.
Improving our website functionality and user experience.
Complying with legal obligations and enforcing our Terms and Conditions.

4. Disclosure of Personal Information

We may disclose your personal information to:

Third-party service providers who assist us with payment processing, shipping, IT support, or marketing services.
Legal authorities if required by law or to protect our legal rights.
Other parties with your explicit consent.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure. You provide your personal information at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent for certain data processing activities (e.g., marketing communications).
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached privacy laws.

To exercise these rights, please contact us using the details provided below.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our website. Changes will take effect immediately upon posting unless otherwise stated.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

M&S Hardie Pty Ltd ATF The Hardie Family Trust
Trading as HEDD, Hoistsafe, Container Twistlocks
Email: sales@twistlocks.com.au
Phone: 0402 566 834
Address:47 Prince Edward Park Rd, Woronora NSW 2232

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.